How it Works

Absolutely! Our online payment portal allows citizens to make payments from home or work without needing to set up a payment account, username, or password. It’s designed for maximum convenience.

Yes, we have a call center. 800-300-8007. Press #1 during the greeting to pay by phone.

GOV-PAY accepts all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also offer electronic check processing and online payment solutions for convenient customer payments from anywhere.

Yes! GOV-PAY specializes exclusively in payment processing for government entities. We understand the unique compliance requirements, reporting needs, and security standards that government organizations must meet.

GOV-PAY offers comprehensive reporting including daily settlement emails, reconciliation reports, customized reports, and the ability to view transactions by year, month, week, or day. You’ll have individualized online access to view batches, settlements, credits, and debits anytime.

Absolutely! Our online payment portal allows citizens to make payments from home or work without needing to set up a payment account, username, or password. It’s designed for maximum convenience.

We make switching to GOV-PAY seamless by integrating our services without affecting your front-end operations. We’ll work with your existing software and customize our API to fit your specific tools and workflows.

Our merchant services helpdesk is available to answer all questions and provide support when you need it. We also provide comprehensive training to ensure your team is comfortable with all our systems and reporting tools.

Security is our top priority. All transactions are processed through secure servers with proprietary software. We use EMV certified terminals, encryption, and follow all industry compliance standards to protect sensitive payment data.

Yes, we provide full chargeback and retrieval support. Our team assists with documentation, dispute resolution, and all aspects of the chargeback process to help protect your revenue.

Yes! GOV-PAY supports customized clerk IDs and individualized online access, allowing you to set up multiple users with appropriate permission levels for your organization’s needs.